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Frequently asked question
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Since 2017 Roomcourt has brought together a team of sneaker enthusiasts since our childhood.
Today we wish to put our experience at your service in order to make the most exclusive sneakers accessible to all.
Our customer service can be reached at any time by email to the address contact@roomcourt.com. You will receive an answer in the 48 hours.
All our products are guaranteed 100% new and 100% authentic with their box and their original accessories if there are any.
All products sold by Roomcourp are guaranteed 100% authentic and new and all come from :
- Online approved retail stores
- Store approved retailers
- Renowned sneaker collectors and individual sellers worldwide
Our experts carefully inspect and verify that the articles are authentic and new.
We have constituted a authentication database which includes the data for each item sold on Roomcourt.
All of our articles are inspected by at least 2 experts who have experience and knowledge and every detail is checked : seams, shape, cuts, color, weight, touch, odor, materials, box, packaging, accessories, stickers, font. We also use blue light to determine the authenticity
We deliver worldwide ( more than 220 countries ).
Once your order has been prepared and verified by our team of experts, the delivery times are 5 to 12 working days.
More information on delivery methods here.
In case of emergency, please contact us before placing your order and we will give you a precise date and guarantee of shipment and delivery. Make your request by e-mail to contact@roomcourt.com.
To follow your order, please use the tracking number which you will find in your shipping confirmation email.
Check tracking order here
If you are only available on certain days or hours to be delivered or if you have missed delivery, you can program a personalized delivery in contacting the logistics partner concerned.
Depending on peak periods and / or shipping times of our partners, it is possible that the order processing time is delayed. It is also possible that your article did not pass the authentication stage and that we had to replace it.
Please note that we are still doing our best to dispatch your order as soon as possible.
Under certain specific conditions, we can accept returns.
Returns will be your responsibility.
To request a return, you can contact us by e-mail at contact@roomcourp.com within 14 days of receiving your order.